Delivery and Returns


We aim to deliver all orders exceeding the minimum value of £99 in 7-10 days, while many orders may be delivered in 1-3 days. For those items requested by the purchaser as Urgent and below the minimum order value, such items will carry an extra carriage charge which will depend on location.

In all cases it is the customer’s sole responsibility to ensure orders & delivery addresses are checked as correct.

The customer must inform FurnishTime at the point of booking that appropriate parking is available for the delivery or make us aware of parking restrictions at the premises. Any parking penalties incurred will therefore be the responsibility of the customer. If Congestion charges are relevant in order for the delivery to be made, such charge will be added to the invoice. If delivery cannot be made for any reason which originates from the customer not being available to accept the delivery, items will incur a Refused Delivery charge of between £50-£100 according to the size of the load and the distance to the location.

Customers MUST inspect the delivery immediately upon arrival and returns must be made to FurnishTime Quality Control department where they will be inspected, if found to be faulty credit notes will be issued or a replacement sent if available.

Please Note: Delivery notes must be signed and the full name printed by consignee.
Any returned item must be accompanied by a FurnishTime returns note. Goods returned without the appropriate documentation may not be credited. Returns forms are available from FurnishTime by email or downloaded from our website.

Any items which have already been assembled cannot be credited unless FurnishTime sees clear evidence of manufacturing defect. It is the responsibility of the customer to fully check and unload all deliveries.

As FurnishTime has to take the health and safety of their delivery drivers into consideration and for security purposes at the point of delivery, the customer must be able to provide at least one able bodied person for unloading for orders up to £1000.00. For deliveries valuing in excess of £1000.00 the customer should provide a minimum of two able bodied people to unload.
It is the responsibility of the customer to check for damage and/or shortages which then must be brought to the attention of the driver, duly noted on all documentation and countersigned by the driver, the details reported immediately to the FurnishTime office whilst the driver is still present. Claims for shortages cannot be accepted after the point of delivery.


Items ordered in error and cancelled orders cannot be returned to FurnishTime.
Where customers wish to exchange goods they must be returned as they were acquired, in their original condition. Goods may not show any evidence of whole or partial assembly and must be returned in their original packaging.

Customers are advised to check parts before beginning to assemble and to open packaging carefully so that re-packaging if necessary is easier. Items that indicate any level of assembly may not be returned. Returned items must be complete, including, knobs, handles, hinges etc as delivered to the customer or the item will not be credited.

Please remember that fully or partially assembled goods cannot be returned.

If the returned goods cannot be credited for any of the reasons given above then the item/items should be collected by the customer within the period of seven days. When this time has elapsed the item/items will be disposed of and may incur a charge of £50 for their disposal. If the customer chooses to have them returned to them, delivery there will be a handling charge of £50.

PLEASE NOTE: Any damage caused by any assembly or misuse of the item will not be credited and may incur the necessary charges for its disposal if necessary. Items cannot be returned to FurnishTime unless faulty and it is FurnishTime’s final decision when distinguish between manufacturing faults and damage which has been caused by assembly or mistreatment.

Responsibility for goods is the customer’ as soon as the items are unloaded from the delivery van.

If goods/items are seen to be faulty upon arrival the office must be informed as returned goods will only be accepted by FurnishTime delivery drivers upon authorisation of the sales team.

FurnishTime drivers are only allowed to collect items which are in their original packaging and not been fully or partially assembled, with the appropriate authorised returns form. Please add details on the returns form of the damage/ missing parts etc before goods can be accepted for return by our drivers, a full description for reason for return plus with the invoice number must be given at booking in stage.

If applicable spare parts will be sent out to resolve any minor problems – this may involve a charge. FurnishTime cannot be held responsible for any losses occurred in the delivery of incorrect or faulty items.

FurnishTime will not be liable for any losses which may arise, caused in any manner, in any aspect of day-to-day activity of the business.

Cancellation of Orders
– We reserve the right to cancel orders if:
– Full payments has not been made
– Items were ordered incorrectly

Please Note:
Colours on any monitor will vary one to another. All descriptions of colours are for guidance purposes only.

Dimensions are in mm and are approximate only as given by the manufacturer and may vary slightly. Occasionally design details may change from our website images, this is the result of changes by the manufacturer. Prices may be subject to change; when this occurs it is without prior notice.

In this event all existing orders not yet dispatched will also be subject to such price changes.
Please be aware that mattresses are not included with bed frames, unless stated otherwise.
All items supplied by FurnishTime are of a standard that is for domestic purposes only.
All sofa beds are produced by the manufacturer as a bed for occasional use only.

Changes to our Terms and Conditions

Our Terms and Conditions are always subject to change, and may do so at any time in order to reflect the business, legislation pertaining to changes in the environment, new laws and standards, market condition and the infra-structure of FurnishTime.